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Why Ecommerce Businesses Need 24/7 Customer Support: The Role of Cloud based Contact Centers
What are some biggest advantages online stores have over brick-and-mortar ones? One, they remain open for 24 hours a day, seven days a week, and 365 days a year (366 days in a leap year)! Second, some of them serve customers across time zones and geographical boundaries. “Location no bar.” Read more…